How do I return an item?

1. Contact us and request Return authorisation number.
2. Step – Review and confirm your details to create your prepaid return label Product will be cross-checked by Our online store manager.
3.Step – Post your parcel at any Post Office with our Barcode number and you will be issued with a lodgement receipt and tracking number.

 

Once we have confirmation that ReBound have received your parcel, we will credit your return. This will usually take approx. 5 working days.

What is your returns policy ?
  • Items must be returned within 10 days of receiving your order..
  • Items must be unworn and unwashed.
  • Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Any returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to Lovachi.

Return item within 10 days – The product should not be damaged.

How much does it cost to return an item?

We’re sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

returns service costs $9.99 USD / payment can be made with a card or PayPal.

How long does it take to process my return?

We aim to process your return ASAP, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please with the proof of postage information on your Post Office receipt and we will check this out for you.