Canada, Germany, Poland, Ireland, Singapore, United Kingdom (UK), United States (US) and New Zealand

10 – 21  Days. ( excluded dispatching time)

We aim to dispatch all orders within 3 days however, during busy sale periods and over weekends there may be a small delay in dispatching your order.

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order.

Changes to your order’s delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature unless you provide Authority To Leave during checkout.

Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.

Standard Delivery  If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.

Same Day Delivery  Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.

For the most up to date information on the status of your order, you can log into your account and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you.

PLEASE NOTE tracking information may not be available online for 3 days after placing your order.